Tanium
OVERVIEW
This case study focuses on my work at Tanium, a cybersecurity and systems management specializing in providing solutions for endpoint and security management.
During my internship, I worked on several projects from user research to design to development. The case study will highlight my redesign of the Tanium Resource Center, the one-stop-shop for getting help with Tanium.
ROLE
UI/UX Design Intern
TIMELINE
June 2025 – August 2025
LOCATION
Durham, NC
THE CHALLENGE
The Tanium Resource Center (TRC) serves as the central hub where users go for product help, guides, and community resources. While the existing site was comprehensive, it had key problems of organization, navigation, and clarity. Users often struggled to locate information quickly, and the site’s design did not align well with Tanium’s broader visual identity.
As the UX designer on this project, I focused on improving the TRC’s information architecture, restructuring navigation flows, and refreshing the visual design. This work required balancing analytics-driven insights, stakeholder input, and the diverse needs of Tanium’s users.
PROBLEM STATEMENT
The TRC homepage was cluttered, inconsistent, and overwhelming. Users were presented with a large number of links, some of which were duplicated or broken, while others were organized into sections with confusing or ambiguous names. Key resources were difficult to find because splash tiles changed frequently instead of being consistent, and the filtering system for modules was inefficient. Design inconsistencies, such as uneven spacing and padding, added to the lack of cohesion.
Engagement data also revealed that several sections of the homepage were rarely used. The “Explore” section, the “Recommended by Tanium” section, and the video gallery at the bottom saw little activity, while “What’s New” was not as relevant as other content. Perhaps most importantly, there was no clear onboarding path for new users, leaving those unfamiliar with Tanium unsure of where to begin. Collectively, these issues made it harder for users to help themselves, often driving them toward contacting support rather than using available resources.
GOALS & GUIDING QUESTIONS
The primary goal of the project was to create a clearer and more intuitive Resource Center that would help users find what they needed quickly and efficiently. We wanted to reduce reliance on customer support, highlight the Titans Community as a central source of help, and organize modules and guides into logical categories. We also wanted to design an onboarding path for new users and refresh the look and feel of the site to align with Tanium’s brand identity.
To guide our design process, I focused on key questions: How often is each section of the TRC used, and what are users primarily coming to the site for? What do new users need most when they first arrive, and how can we better support them? What content is going unused and could be deprioritized? How can we nudge users toward training and community resources before they resort to contacting support? These questions kept the focus on creating a Resource Center that was both user-friendly and helpful.
RESEARCH & INSIGHTS
To understand how users interacted with the TRC, I began by analyzing click data from the previous month. The analytics showed that modules were the most frequently clicked items, while sections like “Explore,” “Latest Knowledge Articles,” and “Recommended by Tanium” were barely used. “What’s New” received some clicks but was less relevant than other resources. The video gallery at the bottom of the page had virtually no engagement. These insights revealed that users wanted quick access to modules and guides, and that many of the homepage’s existing sections contributed more to clutter than value.
I also collaborated with stakeholders responsible for knowledge articles, training materials, and user guides. Through card sorting workshops, these stakeholders grouped related content into logical categories. Their input helped shape the new hierarchy, ensuring that the redesign not only served users but also respected the needs of content owners across the organization.
To further refine the design, I created personas and mapped flows based on both the experience level and the role of different user groups. For example, a new user unfamiliar with Tanium needed a clear “New to Tanium?” path with introductory resources, while more experienced users valued quick access to modules and integrations. By grouping users in this way, I was able to design a Resource Center that supported a broad spectrum of use cases.
DESIGN SOLUTIONS
The new information architecture prioritized clarity, relevance, and hierarchy. Instead of eight splash tiles that frequently changed, the homepage now features four permanent, high-value tiles that users consistently rely on. A new “New to Tanium?” tile provides beginners with an onboarding path, while modules are grouped into intuitive categories such as APIs and Integrations, Solutions and Bundles, and Helpful Links. Sections with low engagement, such as “What’s New” and “Explore,” were moved further down the page so they would not distract from higher-priority resources.
A dedicated section for the Titans Community was introduced, giving it much greater visibility and highlighting featured content and subcommunities. To further encourage self-service, the “Contact Support” section was moved to the bottom of the page so that users would explore other options first.
The wireframe is shown below.
FINAL DESIGNS
The redesigned TRC aims to be a more simlified and user-centered experience. In terms of design, the refresh aimed to be consistent with the main Tanium site. The new homepage includes a more prominent search bar so users can quickly locate modules, and an improved filtering system for modules to make navigation more efficient. Visual consistency was addressed by standardizing padding, spacing, and component styling. Navigation is cleaner and more intuitive, with clear paths for both new and experienced users. The Titans Community now has greater visibility as a valuable support channel, and the site emphasizes self-service over direct contact with support.
Looking ahead, I also proposed a future vision in which each module’s resources—guides, release notes, and training materials—would be consolidated on a single page. While current technical limitations prevent this, the concept provides a roadmap for improving the user experience in future iterations.
LEARNINGS
This project taught me the importance of integrating data-driven insights with user empathy. By analyzing click analytics, I was able to ground design decisions in actual user behavior. At the same time, working with personas and user flows helped me ensure that the site supported a wide range of users, from beginners to experienced professionals.
I also gained valuable experience managing and organizing large amounts of information. The TRC contains contributions from many parts of the organization, which meant that collaborating with stakeholders was a must. Through card sorting and iterative feedback, I learned to balance stakeholder priorities with user needs, arriving at a solution that worked for both.
Ultimately, the project reinforced the importance of clarity, hierarchy, and empathy in UX design. By redesigning the TRC, we created a resource that not only looks better but also empowers users to help themselves with greater confidence and ease.